Thanks for purchasing our products at https://www.buenaondagames.com operated by PHD Productions LLC.
We believe in our products and and confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return it to us within 30 days of your initial purchase, and we will be happy to refund the purchase amount to your card, or issue you a store credit for the purchase amount. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. To help us expedite your return request, please follow the simple steps listed below.
- Send us an email at firstname.lastname@example.org to let us know that you plan to return the product.
- Be sure to include your Order Number and to tell us if you prefer to have your return processed for store credit or as a credit back to the card on which you made the purchase. Please note: we are sorry, but we are not able to exchange one product for another.
- We will reply to your email to confirm that we have received your request and to answer any questions that you may have.
- Ship the items back to us, including your Order Number & Name with the items you wish to return. We cannot process a credit until the product is shipped back to us. Pack the items carefully to avoid damage in transit.Return shipment costs are the responsibility of the buyer.
- Please address your return package to:
3616 Cowboy Lane
Charlotte, NC 28216
- For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss.